Stats
The numbers behind your listening.
Stats reports volume by day, mentions by channel and track, drafts approved, and median time to reply, across every EarShots surface. Marketing, support, and founders read it for the weekly update.
Signals found
1,284
Answered
318
Median first reply
3h 12m
Muted posts
41%
Sentiment score
30 day window · 1,284 posts analyzed
68
+4 vs the previous 30 days
By source
Team response
Drafts approved by a person before anything is sent. Nothing goes out on its own.
See the queue behind these numbersWhat you see
Volume, channel mix, and response time.
Volume and channels
Mentions by day, by channel, and by track, filtered by workspace and time window.
Response time
Median time from post to approved reply, plus drafts approved and the muted rate with its reason mix.
How it works
What each number means.
Volume is mentions after muting. Response time is measured from post to approved reply. Muted rate is shown with its reason mix, so a rising wrong-entity count tells you to add an exclusion. Windows: 7, 30, and 90 days.
FAQ
Common questions
Can I export Stats?
Yes, as a file you can attach to a weekly update.
How far back does history go?
Seven, thirty, and ninety day windows, filterable by workspace and channel.
Are muted items counted in volume?
No. Volume counts mentions after muting, and muted items are shown separately with their reasons.
Can I share a Stats view outside my workspace?
Export the view and share the file. Stats itself stays scoped to your workspace.
Keep reading
Turn conversations into one weekly number
Connect your sources and the rollup fills in from the first sync.